Returns
Return Policy
 By placing an order on this web site, you indicate that you have read and agree to the following Return Policy and our Terms & Conditions.


Our Guarantee / Claims for Damaged, Defective or Incorrect Garments Received

• To report a damaged shipment, defective garment or garments shipped in error please email us at Returns@PokerPolos.com
• All Merchandise is New First Quality and Completely Guaranteed against material or workmanship defects.
• All claims for shortages, damages, defects, price discrepancies, incorrect merchandise, etc. must be reported within 72 hours of receipt of goods. Claims will not be accepted after this time.
• It is the customer's responsibility to count and inspect all merchandise before imprinting or washing to ensure it is the correct merchandise, correct quantity and in good condition as ordered. Without exception, PokerPolos.com will not assume responsibility after garments have been imprinted, embroidered, washed or embellished in any fashion.
• Defective merchandise must be returned with a piece of tape indicating the location of the flaw.
• We will assist you in filing a claim with the shipment carrier if necessary or issue a Call Tag to pickup any defective or incorrect merchandise. A re-shipment will be made in a timely manner if necessary. There is no additional cost to the customer if there was an error on our part or the carrier.


Return Samples / Wrong Size or Wrong Color Ordered / Request a Return Authorization Number (RA#)

• To request a Return Authorization #, please email us at Returns@PokerPolos.com
• To help us better assist you, please include the following information in your email : Order Confirmation #, Bill To name, garment(s) to be returned including Brand, Style #, Size and Color and the reason for the return.  Please allow 24-72 hours for your RA # and return instructions to be emailed to you.
• Credit will be issued within 2 Billing Cycles (Usually within 30 Business Days) from the date of receipt of returned goods at the return warehouse. We respectfully request that you contact us before contacting your Credit Card issuer to question a refund.  Contacting your credit card company will automatically initiate a chargeback in most cases.  Customers issuing chargebacks without proper cause or in an attempt to commit fraud are responsible for any chargeback fees from Visa and Mastercard.
   


Returns Must Meet ALL Applicable Criteria
 
• Returns should be shipped via ground shipment only and all shipping charges are your responsibility. If you return your product via a faster, more expensive method, you incur the expenses yourself and any request for reimbursement will be denied.
 
 


Returns Must be Complete
 
• If your return is not complete, it will be rejected by our Returns Warehouse and returned back to you.
• All returns must include the following:

 
  1. Original packaging (manufacturer's box, plastic bags, etc.)
  2. Original intact UPC barcode and garment tags (if exist). Do not cut off the UPC code or garment tags until you have examined garments to your satisfaction. Removal of the UPC code and/or garment tags voids any possibility of return regardless of RMA or credit request status.
  3. Valid Return Merchandise Authorization (RMA). See RMA Conditions, below.
  4. Original packing slip (if included in original shipment). Do not mail or dispose of the packing slip until you have examined and sized the garment(s) to your satisfaction.
  5. All accessories (belts, tie straps, laces, strings, hoods, pouches, etc.)
  6. The RMA number must be written on the label used to return the item or on the outside of the shipping box. Items received with any writing on the original manufacturer's packaging will be refused and returned to you without credit approval.

 

Basic Return Policy

 
• Unless otherwise stated, you have 30 days from the date your shipment left the warehouse (regardless of when you actually took delivery of the product) to get a valid RMA from our website and get your product to a shipper to return back to us. It does not have to be back in our warehouse within 30 days, but it does have to be in the possession of the shipper (along with the valid RMA). Premium brands which ship directly from the manufacturer may have their own return policy which supersedes our return policy.  Click here for Premium Brand return policies.
• If you are returning a non-defective/non-fault garment, you must pay return shipping fees.  Shipping charges on the original order will not be refunded on orders in which no error was made on the part of PokerPolos.com or any our Manufacturers, Warehouses, Embroiderers or Screenprinters.  The customer is responsible for all shipping charges on such returns.
• It is the customer's responsibility to count and inspect all merchandise before imprinting or washing to ensure it is the correct merchandise, correct quantity and in good condition as ordered. Without exception, PokerPolos.com will not assume responsibility after garments have been imprinted, embroidered, washed or embellished in any fashion. Spec Samples are not returnable.
• Absolutely no returns on printed, worn, washed, decorated or otherwise embellished merchandise.
• Headwear and Underwear/Boxer returns will not be accepted under any circumstances (for health reasons) unless the garments are in case quantities and the case is unopened. We will not accept returns for single piece or broken case headwear, underwear or boxer shipments, no exceptions.
• Returns of unwanted merchandise or but not limited to merchandise ordered in the wrong size, color or style by the customer must be approved in advance and may be charged a 15% restocking fee. Returns of this nature must be shipped freight prepaid by the customer. Restocking fees are only charged on non-defective, non-fault Sample returns (as outlined below) that are not returned in new condition, are returned un-bagged (applies to bagged premium brands), show noticeable wear, are received after our return terms expire, are large quantity returns which incur additional employee time, are repeat returns or unauthorized returns at the discretion of the warehouse manager.
• Unclaimed or refused shipments may be subject to 15% restocking charge, in addition to freight charges. Cancellations of orders already pulled may be subject to a 15% restocking fee.
• Any discount received as part of a quantity purchase will be forfeited if returned items bring the order quantity below the quantity for the discount.
• Closeout, Bargain Basement or Discontinued merchandise are final sales and may not be returned.
• Refunds on Orders paid by Check or Money Order will be refunded via one of the following methods ... Money Order, Cashiers Check, PayPal or Store Credit.  Store Credit will only be issued at the Customers request for such refunds.  If Store Credit is not requested, PokerPolos.com reserves the right to choose one of the refund methods above.  We do not issue Company Check Refunds due to the possibility of Fraud.
• Refunds on expired credit cards, Returns made 30 Days after shipment or returned without requesting a Return Authorization will be made by Store Credit only, NO EXCEPTIONS.  It is the Customers responsibility to keep their Credit Card information on file up to date and to return their sample or unwanted apparel per our Return Terms.

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 Garments returned on Non-Corporate Accounts for, but not limited to, the following reasons are not considered Sample returns : did not fit, did not like, did not want.

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 PokerPolos.com is not responsible for discrepancies on orders received by parties other than the billed customer.

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 PokerPolos.com cannot be held responsible for non-defective, non-fault returns which are lost or damaged by the shipping carrier chosen by the Customer.
• Only the Purchaser may request a Return Authorization.  Third party Return Authorization request will be denied.


Sample Return Policy

 
• Samples may be purchased at the piece price are are not charged a restocking fee if returned according to our Return Terms.
• Samples are considered 1 garment per size and color combination of each style purchased (not to exceed 6 pieces total on the Order for review of material, color and size for future larger purchase considerations.
• Garments returned which do not qualify as a Sample (as outlined above) and/or are returned for, but not limited to, the following reasons : "did not fit", "did not like", "wrong color", "did not want", "was a gift"; "do not need"; are subject to our 15% Restocking Fee or the Manufacturer's specific Return Policy(s) Restocking Fees as outlined above.
• Spec Samples (embellished samples) are not returnable.
• Please place a New Order for Exchanges.